Privacy

Introduction

GrowingPeople is committed to protecting your privacy when you use our services. This privacy statement explains how we use information about you and how we protect your privacy.

As of May 2018, personal information is now processed, held and/or controlled in accordance with the General Data Protection Regulations (2016/679).

We make sure we respect your rights and follow the law. You may contact us at any time to:

Please contact the Data Protection Officer; Evelyn Liston, info@growing-people.co.uk.

Personal information we collect

This can include information such as your name, contact details, email address and/or telephone number. It could also include audio and video recording, date of birth, and your gender.

Did you know that some of your personal information might be ‘special’?

Some information is ‘special’ and needs more protection due to its sensitivity. It’s often information you would not want widely known and is very personal to you. This is likely to include anything that can reveal your:

Why do we need personal information?

You have the right to remove your personal information at any time. If you wish to do so contact GrowingPeople so we can deal with your request.

We only use what we need

We’ll only collect and use personal information if we need it to deliver a service or meet a requirement. If we use your personal information for research and analysis, we’ll always keep you anonymous or use a different name unless you’ve agreed that your personal information can be used for that research.

We don’t sell your personal information to anyone else.

 

What you can do with your information

The law gives you a number of rights to control what personal information is used by us and how it is used by us.

You can ask for access to the information we hold on you. We would normally expect to share what we record about you with you, whenever we assess your needs or provide you with a service.

When we receive a request from you, we must give you access to everything we’ve recorded about you. However, we can’t let you see any parts of your record which contain:

Data a professional advisor thinks will cause serious harm to your or someone else’s physical or mental wellbeing;

Information that may stop us from preventing or detecting a crime

If you ask us for access to your information then we’ll ask you to provide evidence so that we can verify your identity. If you have any queries about access to your information please contact us.

You can ask to change the information you think is inaccurate

You should let us know if you disagree with something written on your file. We may not always be able to change or remove that information but we’ll correct factual inaccuracies and may include your comments in the record to show that you disagree with it. If you ask us to change the information we hold about you then we’ll ask you to provide evidence so that we can verify your identity.

You can ask to delete information (the right to be forgotten)

In some circumstances you can ask for your personal information to be deleted, for example:

Where your personal information has been shared with others, we’ll do what we can to make sure those using your personal information comply with your request for erasure.

Please note that we can’t delete your information where:

• We’re required to have it by law

• It is used for freedom of expression

• It is for, scientific or historical research, or statistical purposes where it would make information unusable

• It is necessary for legal claims

You can ask to limit what we use your personal data for

You have the right to ask us to restrict what we use your personal information for where:

 

Who do we share your information with?

We may share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. This doesn’t happen often, but we may share your information:

 

How do we protect your information?

We’ll do what we can to make sure we hold records about you (on paper and electronically) in a secure way, and we’ll only make them available to those who have a right to see them.

We will only keep your information for as long as we need it

We will retain your personal information only for as long as we need it in order to fulfil the purposes for which we have initially collected it unless otherwise required by law or contractual requirements.

 

Where can I get advice?

If you have any worries or questions about how your personal information is handled please contact the data protection officer, the details of which are at the top of this page.

For independent advice about data protection, privacy and data sharing issues or if you would like to make a complaint if you think we have done something wrong with the data we hold about you, you can contact the Information Commissioner’s Office (ICO) at Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Alternatively, visit www.ico.org.uk or email casework@ico.org.uk